✦ exchange & return policy ✦
Important Notice: Please read our policy carefully before placing your order. As our press-on nails are individually handcrafted and made to order, all purchases are considered final sale.
1
No Change of Mind Returns
We do not accept returns, exchanges, or refunds due to change of mind, personal preference, incorrect sizing selected by the customer, or failure to follow application and care instructions.
2
Wrong or Defective Orders
If you receive the wrong product or there is a genuine quality/manufacturing issue, please contact us through our official Instagram (@lilypadnails.pk) within 24 hours of receiving your order with your order number and clear photos/videos of the issue.
Once verified by our studio team, we will arrange a replacement shipment as soon as possible at no additional cost to you.
3
Cancellations & Refunds
Cancellation or refund requests must be made within 24 hours of placing your order. After 24 hours, orders enter our preparation and hand-painting production queue and cannot ordinarily be cancelled.
Refunds are not provided for change of mind or customer-related selection issues. Where a refund or remedy is required by applicable consumer law, it will be handled accordingly.
4
Custom Orders & Sizing Accuracy
Customers are responsible for providing accurate sizing measurements and customisation details. Please double-check your nail size, shape, and length selections before ordering. Custom and personalised items cannot be returned or exchanged due to customer selection errors.
5
Hygiene & Care Requirements
For strict cosmetic hygiene and safety reasons, we cannot accept returns of nails that have been worn, applied, altered, filed, or damaged after delivery. Wear time may vary depending on natural nail prep, application technique, lifestyle, and adhesive used.
6
Replacement of Lost Nails
✨ Lost a few nails? No worries!
We offer free replacements for a limited number of individual nails from your order. Simply reach out to us on Instagram (@lilypadnails.pk) with your order number and which specific finger nails you need replaced.
* Replacement availability is subject to original design elements and current studio stock.
🌸 Policy Confirmation: By placing an order with Lilypad Nails, you confirm that you have read, understood, and agreed to this Exchange & Return Policy.
✦ studio privacy pledge ✦
1
What Information We Collect & Why
When you place an order or commission a custom set with Lilypad Nails, we collect only the minimal data strictly necessary to craft and deliver your nails:
- Full Name & WhatsApp Phone Number: Used to send order confirmations, progress previews of your hand-painted sets, and dispatch tracking details.
- Delivery Address & City: Used solely to generate shipping waybills and dispatch your package via courier services across Pakistan.
- Instagram Handle (Optional): Used only if you prefer design previews or updates via Instagram DMs instead of WhatsApp.
- Custom Sizing & Coin Photos: When you use our Coin Sizing tool, your photos are reviewed solely by the nail artist to measure and calculate your custom nail tip sizes down to the millimeter.
- Reference & Inspo Images: Screenshots, moodboards, or Pinterest photos uploaded for custom sets are used strictly as painting references for your artist.
2
How Your Data is Stored & Protected
All order records are transmitted over secure HTTPS (TLS 1.3) encryption and stored in our protected database hosted on enterprise-grade Supabase infrastructure (with AES-256 encryption at rest).
Our Strict Privacy Rule: We do not sell, rent, monetize, trade, or share your contact details, measurements, or uploaded photos with any third-party advertisers, marketing agencies, or data brokers. Ever.
3
Payment Information & Financial Safety
We operate with 100% direct peer-to-peer payments (Bank Transfer, JazzCash, Nayapay, or Cash on Delivery for ready sets). Because payments are handled directly through your own banking or mobile wallet app:
- We never ask for, process, or store your credit/debit card numbers.
- We never have access to your bank passwords, OTPs, or financial account credentials.
- Screenshots of transfer receipts shared on WhatsApp are used solely to verify payment clearance before order dispatch.
4
Cookies & Local Device Storage
Our website is designed without intrusive tracking mechanisms:
- No Advertising Pixels: We do not load Facebook Pixels, TikTok tracking scripts, or cross-site tracking cookies.
- Local Cart Storage: We use standard browser
localStorage purely to remember items currently in your shopping cart and your chosen nail shape/size selections so your cart doesn't reset when you refresh the page.
5
Your Rights & Immediate Data Deletion
You retain full ownership of your personal data at all times. You have the right to request a copy of your stored sizing measurements or request the immediate and permanent deletion of your phone number, address, sizing photos, or past order records from our database.
To request data removal, simply message us on WhatsApp at 0330 1561394 or on Instagram @lilypadnails.pk and we will promptly delete your records.
6
Contact Our Studio
If you have any questions, concerns, or requests regarding our studio policies, feel free to reach out directly: